Enhancing the Discharge Process – Step by Step

The patient discharge process has long been in need of improvement. Following eight months of planning, the first standardized, interdisciplinary process for patient discharge at UW Health will soon be implemented across all general care units.

Designed to improve the patient and family experience, the new process will include entering and tracking an anticipated discharge date, as well as a confirmed discharge date and time. Scheduling a discharge time has been shown to be successful at other health systems nationwide and has been piloted on a unit at UW Hospitals and Clinics.

“When we piloted this on D6/5, we discharged our patients an average of 1.5 hours earlier in the day and improved patient satisfaction,” says Rob Hoffman, MD, Medical Director for IMOC and the Patient Experience, and physician champion for the Discharge Collaborative. “Staff appreciated having a specific time of discharge and being able to plan their workflow.”

Staff training will begin in March 2014. Learn more on U-Connect.